Client Coordinator

Location: Des Moines (Hybrid)

About SA - Our People

Think of the world’s most talented creative thinkers. Problem-solvers. Strategists. At Strategic America, we don’t bring on anything less. The way we see it, if you’re going to make the best work of your life, you may as well do it with people you like.

At SA, we’ve always been passionate about our employees. Since 2021, we’re also employee owned with participation in an Employee Stock Option Plan (ESOP). Employee ownership ensures SA remains independent and allows our talented team members to share in the company’s success. With each year of employment, SAers build equity in the company, becoming fully vested after six years.

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic team and help every person reach their personal peak.

About SA – The Company

When you join SA, you join a strategic team (yes, it’s in our name!) who is also wired for action. Authenticity is our focus, and every day we help our clients propel their potential. If you’re ready for a fast-paced environment that challenges you, supports you, and rewards you, then look no further. Our clients rely on us and we rely on each other to go the extra mile, to hold ourselves accountable because we’re better together and we know we can always find the better way.

About The Role

We strive to create meaning in work and provide more than just a job; a place to belong and grow. As we leap toward our goals that will shape our future, our employee experience is unique. Flexibility, connection, inclusiveness, and collaboration support our well-being and help us be our best. Because when you feel like you belong, work is no longer work – it's personal. We believe better employees lead to better results.

This role is client-specific, available to accomplish multiple agency functions to offer support for seamless and successful project delivery. The spirit of the role is in the hunger of learning; understanding the breadth of SA's services and by supporting the department holistically with a team player attitude.

Join us as we transform your career!

As a Client Coordinator, you will...

• Takes responsibility of projects by supporting day-to-day operations of assigned client projects. 
• Keeps accurate and up-to-date notes regarding all client communication.
• Learn and work confidentially in agency tools such as Metis and Workfront to manage and monitor assigned projects. 
• Understand and follow all agency procedures for assigned client.
• Assists and develops schedules and completes timelines for projects that balances client and agency/interdepartmental needs.
• Drafts and distributes details, clear and accurate job requests, change orders and creative mark-ups for all disciplines.
• Manage assigned team calendar, send out weekly recap/status updates.
• Ability to prioritize workload and effectively organize, while working on multiple projects/tasks.
• Provide Client Service team members support with administrative duties such has data entry, setting up meetings, drafting client emails/agendas, preparing materials for client meetings, and pulling reports.
• Manage assets such as collecting and organizing logo, images and assets from the client for the team.
• Serves as a positive role model by representing the SA’s Core Values.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree required.
• 0-2 years of related experience preferred.  
• Knowledge and basic understanding and administration duties.
• Knowledge of key profitability drivers for assigned clients.
• Build knowledge and deeper understanding of the client’s business and industry
• Eager to learn mentality and strong team player.
• Demonstrates exceptional attention to detail; demonstrates commitment to follow-through.
• Proven ability to communicate marketing strategies and recommendations.
• Proven ability to prioritize multiple tasks and complete projects according to deadline.
• Requires strong organizational, problem-solving, analytical, and listening skills.
• Ability to work collaboratively and effectively with individuals at all levels within the organization.
• Must be able to work in a fast-paced environment.
• Strong supporter of SA’s desired culture.

Our Commitment to Inclusivity and Diversity

We are proud to be one of only 14 agencies nationwide, and the first in the Midwest, to earn the 4A’s Workplace Enlightenment Certification^®, and we couldn’t have done it without our associates, who participated in digital learning sessions on race, ethnicity, gender, sexuality, age, disabilities, and faith. At SA, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. Learn more about our commitments here.

Don’t meet every single requirement for this role? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Because we are fully committed to our culture of diversity and inclusion, one that reflects the clients we serve and communities we work in, if you’re excited about this role but your qualifications don’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

This position is for candidates interested in working in the Des Moines office (with flexibility to work remote at times) only please.